At Heart Chakra we do our absolute best to ensure that our product descriptions are as in depth as possible so that you will not encounter any unexpected surprises when you receive our products. We want our customers to know exactly what they are ordering.
Order Cancellation Policy
We pride ourselves on our ability to quickly and accurately process all orders. In fact, most items are processed within 6-8 hours. If you wish to cancel your order for any reason, please email us at email@example.com within 24 hours.
Should you not be completely satisfied with your purchase we offer a full refund once goods are received back, please contact us at firstname.lastname@example.org to arrange a return.
You may request for a replacement if any of the following apply
- * Damaged item received.
- * Item received is different from what was ordered.
- * Ordered the wrong size.
Please drop us an email at email@example.com with the following details to arrange your return:
- * Your order number
- * The matter of the issue (e.g. incorrect/defective item)
- * Pictures or videos, whichever applicable
- * Replacement due to incorrect size.
You must return the item back to us before we can replace it. Our return policy is 14 days from the time you receive your products.
- If you wish, we may ship you a new product or replace it with another item of the same value.
- Buyer pays for return shipping.
The customer is responsible for paying their own shipping costs for returning an item. Shipping costs are non-refundable.
- You must return the item to our Worldwide Factories which is indicated in the box, package, and/or envelope. It's a good practice to inform firstname.lastname@example.org about the tracking information when returning an item.
If you are shipping items over $75, we would highly suggest shipping the product back to us with tracking.
We would love to hear your feedback, question, or any concern. Please feel free to email us at email@example.com to let us know how we are doing. We take your feedback very seriously and are always striving to improve.